Shipping policy

Dispatch

All orders ship from Perth, Western Australia. Processing takes 2–5 business days.

Where We Ship

Australia only. No international shipping.

Delivery Times

After dispatch:
Perth metro: 1–3 business days
Rest of Australia: 3–7 business days
Regional and remote: 5–10 business days

Estimates, not promises. Once it's with the carrier, transit times are theirs.

Cost

Calculated at checkout. Based on weight and destination.

Tracking

Tracking number emailed at dispatch. Watch it yourself.

Lost or Damaged

Order arrives damaged or doesn't arrive at all — email hello@payupofficial.com.au with your order number. We investigate. We fix it. Replacement or refund.